Actions always speak louder than words. We teach this phrase to our children and strive to live by it ourselves though we often fall short. That’s why we need to stop occasionally and ask the question. Am I really practicing what I preach? We ask it not just for ourselves but also those we work with, our staffs, clients and carriers. The fact is, we are only as strong as our resolve to keep all our commitments in both and word and deed. We work hard to maintain strong relationships with our carriers and work to achieve true win-win partnerships. Most of the time we succeed-- but not always.